Umrah Booking – Terms and Conditions

1. Booking Confirmation
  • A minimum booking amount of ₹5000 is required to confirm the reservation.
  • Full payment must be cleared at least 20 days before the departure date.
  • Failure to clear the balance on time may result in automatic cancellation without refund.
2. Ticket Issuance
  • Once the ticket is issued, no changes can be made to the name, passport number, or travel dates.
  • It is the traveler’s responsibility to ensure their passport is valid for at least 6 months and that they have obtained the appropriate visa.
3. Child Policy
  • For children under 2 years old, the package cost will be between ₹25,000 – ₹30,000.
  • If a child above 2 years is traveling without requiring a bed, the adult package price will apply minus ₹10,000 for the bed.
  • If the child requires a bed, the full adult package price will be charged.
4. Payment Policy
  • All payments must be made in advance via cash or bank transfer.
  • No tickets will be held or confirmed without full advance payment.
  • The initial booking amount is non-refundable.
5. Cancellation & Refund Policy
  • In case of cancellation, refunds will be provided according to the airline’s policy.
  • Service charges are strictly non-refundable.
  • Refunds may take 15–30 working days to process.
  • No refund will be issued for cancellations made within 15 days of departure.
  • In case of a genuine medical emergency, notify us at least 25 days prior to departure; documentation may be required.
6. Flight Changes / Delays
  • EHRAAM E NOOR is not responsible for any delays, rescheduling, or cancellations by the airline.
  • We are a ticketing agency and service provider and hold no liability for operational decisions made by airlines.
7. Disclaimer
  • We are not responsible for immigration or airline decisions.
  • It is the traveler’s responsibility to arrive at the airport on time and complete all check-in and boarding formalities.
8. Legal Jurisdiction
  • Any legal matters or disputes will be resolved under the jurisdiction of Sopore (Jammu & Kashmir) courts only.